Support

Point Cloud Viewer - Last updated: 23 March 2026

Need help with Point Cloud Viewer on iPhone, iPad, or Mac? Contact support at jamiepward@googlemail.com.

Supported File Formats

• .e57
• .pts
• .ply
• .xyz
• .las

.laz may appear in import options, but support depends on build capability.

Quick Troubleshooting

• If import fails, re-select the file from Files and try again.
• Large scans may take time; wait for loading progress to finish.
• If a file appears in the list but is not loaded, tap it again and open the 3D tab.
• If screenshots are missing: iOS uses Photos/Files choice, macOS uses a save dialog.

When Contacting Support

Please include:

• Device model and OS version
• App version and build number
• File format and approximate file size
• A screenshot of the issue

Response

We aim to respond as quickly as possible, typically within 2-3 business days.